Service Levels

Level I

Remote Monitoring Service

Our 24/7 remote monitoring service allows us to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.  Monitoring items include the following:

  • Server traffic
  • Hardware integrity
  • Storage space
  • Backup job status
  • Antivirus protection
  • Spyware detection

Virus Definition and Patch Updates

 

Level II

Monthly Audit

Monthly audit to document and inspect your network for potential problem areas including:

  • Network security
  • Backups
  • Virus protection
  • Spam filtering
  • Hardware integrity
  • System performance
  • Network design and layout

Remote Monitoring Service

Our 24/7 remote monitoring service allows us to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.  Monitoring items include the following:

  • Server traffic
  • Hardware integrity
  • Storage space
  • Backup job status
  • Antivirus protection
  • Spyware detection

Virus Definition and Patch Updates

Monthly Report

 

Level III

Monthly Audit

Monthly audit to document and inspect your network for potential problem areas including:

  • Network security
  • Backups
  • Virus protection
  • Spam filtering
  • Hardware integrity
  • System performance
  • Network design and layout

Remote Monitoring Service

Our 24/7 remote monitoring service allows us to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.  Monitoring items include the following:

  • Server traffic
  • Hardware integrity
  • Storage space
  • Backup job status
  • Antivirus protection
  • Spyware detection

Software Upgrades (labor only)

Limited to supported software to manage backups, antivirus and e-mail filtering.

20gb Online Backup Space

Includes daily incremental and 1 weekly full backup.  Extra space available in 5gb increments for additional charge.

Spyware Removal

User Account Management (Add/Delete Users)

Virus Definition and Patch Updates

Monthly Report

 

Level IV

Monthly Audit

Monthly audit to document and inspect your network for potential problem areas including:

  • Network security
  • Backups
  • Virus protection
  • Spam filtering
  • Hardware integrity
  • System performance
  • Network design and layout

Remote Monitoring Service

Our 24/7 remote monitoring service allows us to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.  Monitoring items include the following:

  • Server traffic
  • Hardware integrity
  • Storage space
  • Backup job status
  • Antivirus protection
  • Spyware detection

Monthly On-site Audit and Network Tune-Up (drive time billed separately)

On-site visit to audit and tune-up your network by doing the following:

  • Review and update available security updates
  • Check status of Antivirus clients
  • Test UPS peripherals
  • Data test restoration
  • Review hardware and server performance
  • Review and update network documentation
  • Review routers, switches and firewall status
  • Optimize server for performance and reliability

Software Upgrades (labor only)

Limited to supported software to manage backups, antivirus and e-mail filtering.

20gb Online Backup Space

Includes daily incremental and 1 weekly full backup.  Extra space available in 5gb increments for additional charge.

Spyware Removal

User Account Management (Add/Delete Users)

Virus Definition and Patch Updates

Monthly Report